The High Performance Court Framework suggests a series of flexible steps courts can take to integrate performance improvement into its ongoing operations.
The steps include:
- focusing on key administrative principles that clarify high performance,
- understanding how a court’s managerial culture can promote common goals and collegial cooperation,
- developing the capacity to measure performance
- learning to use the results for procedural refinements and communication with a variety of stakeholders.
Taken together the steps form a functional system or quality cycle that courts can follow in enhancing the quality of the administration of justice.
Framework Summary (pdf) from NCSC Working Paper Series
Full working paper: Achieving High Performance: A Framework for Courts (2010)