Feedback on the Summit and Call to Action

In the NCSC 2017 survey, which is reported on in this report, respondents were asked to select the most valuable aspects of the Summit or the Call to Action publication that they applied to their program in the past 5 years.  More than half of the jurisdictions stated that the most valuable aspects included a) the Summit workshops, Collaboration and information sharing with other jurisdictions at the Summit, and the Action Steps as detailed in the National Call to Action.  (Fig. Q43.)  This response shows how necessary all three components of the Summit and the publication were working in tandem to effectuate the greatest impact.  

Also, over 40% of jurisdictions responded that collaboration and information sharing at the Summit was highly valuable.  This is a reminder that while information sharing through online resources and other methods of electronic communication are valuable, it cannot replace in-person collaboration and information sharing.  The Summit was so effective because it not only brought in experts in the field to present information, it brought together the key players from each state who are experts in their own right and had the power to implement changes.

Some survey respondents added comments regarding the impact of the Summit:

• It was at the Summit that our team realized the potential benefits of the statewide LAP plan.  We were able to go from 89 different plans to one LAP plan that improves services to our court customers.
• Hearing from other jurisdictions and being able to brainstorm and discuss ideas with our team during the Summit was very valuable and effective.
• The team found ALL sessions VERY helpful.

Jurisdictions also provided comments on the Call to Action and in particular the Action Steps:

• The Action Steps helped us to focus on our goals for improving language access. We continue to share resources from other states that attended the conference. 
• The National Call to Action spurred the creation and implementation of statewide and local LAPs and the creation of a new staff position to oversee court access for LEP and ADA individuals.
• The support and publication were most helpful in outlining the courts' priorities in providing language access. 

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