Trial Court Performance Measures

The CourTools measures are currently being updated. Monitor this space for upcoming revisions in 2024.

Explore the measures:

Measure One (M1)
Measure One (M1)

Survey ratings of court users on the court's accessibility and its treatment of customers in terms of fairness, equality and respect.
Measure Two (M2)
Measure Two (M2)

Clearance rate measures whether the court is keeping up with its incoming caseload.
Measure Three (M3)
Measure Three (M3)

This measure used in conjunction with M2 and M4 is a fundamental management tool that assesses the length of time it takes a court to process cases.
Measure Four (M4)
Measure Four (M4)

The age of active cases pending before the court, measured as the number of days from filing until the time of measurement.
Measure Five (M5)
Measure Five (M5)

This measure provides a tool to evaluate the effectiveness of calendaring and continuance practices.
Measure Six (M6)
Measure Six (M6)

The percentage of files that can be retrieved within established time standards and that meet established standards for completeness and accuracy of contents.
Measure Seven (M7)
Measure Seven (M7)

This measure is three fold: ensuring fairness in, management of, and fair practices for legal financial obligations.
Measure Eight (M8)
Measure Eight (M8)

This measure explores Juror Yield and Juror Utilization as a function of the court.
Measure Nine (M9)
Measure Nine (M9)

Survey ratings of court employees assessing the quality of the work environment and relations between staff and management.
Measure Ten (M10)
Measure Ten (M10)

The average cost of processing a single case, by case type.

Contact Us

Please contact us if you need assistance with the measures or want to report the use of CourTools measures in your court.

Trial Court Resources

View Related Content from NCSC

CourTools Integration

Integrate CourTools Measures with Case Management Systems
Court case management systems may offer an implementation of performance measurement based on CourTools or can be configured to produce the CourTools measures. Let us know how your court's case management system supports performance reporting and monitoring!